Taxonomy II Part IV (Patient Appointments Management)
Last Updated on April 16, 2022 by Lee Burnett, DO, FAAFP
(31 May 2006 01:10)
NATIONAL PROJECT ON THE COMMUNITY BENEFITS
OF FAMILY MEDICINE RESIDENCY PROGRAMS
CUMULATIVE QUESTIONNAIRE RESPONSES
TAXONOMY SECTION II PART IV
(Patient Appointments Management)
SD II.6 (New) What procedures do you use to manage patients who miss appointments or otherwise do not come to clinics?
Telephone calls? Yes __ No __
Yes:
UCSD Traditional
Scripps Chula Vista
UCSD St Vincent (where possible)
UC Irvine
White Memorial
Durant
OSU Tulsa (patients are called 24 hours before appointments)
USC Univ & SG
Modesto
Saints
Whittier
Pomona
Stockton
Louisville
MCE Birmingham
Glendale
OU Oklahoma City
Dayton Community
Miami Valley
Decatur
Mercer
No:
Riverside (not staffed)
Indiana U Methodist
Arrowhead
Loma Linda
OU Tulsa
U. S. Mail? Yes __ No __
Yes:
White Memorial (postal correspondence)
Riverside (postal reminders, but no concerted effort for multiple reminders, where no return is perceived)
Durant (primary mechanism)
OSU Tulsa (used after missed appointment)
USC Univ & SG
Modesto
Saints
Indiana U Methodist
Whittier
Pomona
Arrowhead
Loma Linda
Stockton
Louisville
MCE Birmingham (sometimes)
Glendale
OU Tulsa
OU Oklahoma City
Dayton Community
Miami Valley
Decatur
Mercer
E-mail messages? Yes __ No __
Yes:
OU Oklahoma City (not normally anyone from vulnerable populations)
No:
UCSD Traditional
Scripps Chula Vista
UCSD St Vincent (considering doing it)
UC Irvine
White Memorial
Riverside
Durant
OSU Tulsa
USC Univ & SG
Modesto
Saints
Indiana U Methodist
Whittier
Pomona
Arrowhead
Loma Linda
Stockton
Louisville
MCE Birmingham
Glendale
OU Tulsa
Dayton Community
Miami Valley
Decatur
Mercer
Describe any other procedures utilized:
UCSD (night clinics)
Scripps Chula Vista (open access scheduling)
Modesto (we send public health officials out after communicable disease patients who miss appointments)
Saints (we provide for same day appointments; we have a “three strikes and you are out” policy)
Stockton (we send the sheriff if tests for communicable diseases come up positive)
OU Oklahoma City (we eliminate habitual mis-users; if too many missed appointments occur, care is terminated and the patient in replaced with someone else)
Miami Valley (we use a service called Telebox that calls patients before they appointments. They can miss three appointments on a 12-month rolling basis; after that, they move into a “transfer out” mode)
Decatur (we call ahead of time through an automated system; we call them personally after two missed appointments)