Taxonomy II Part IV (Patient Appointments Management) 17 years ago Bill Burnett 2 minutes Last Updated on April 16, 2022 by Lee Burnett, DO, FAAFP(31 May 2006 01:10)NATIONAL PROJECT ON THE COMMUNITY BENEFITSOF FAMILY MEDICINE RESIDENCY PROGRAMSCUMULATIVE QUESTIONNAIRE RESPONSESTAXONOMY SECTION II PART IV(Patient Appointments Management)SD II.6 (New) What procedures do you use to manage patients who miss appointments or otherwise do not come to clinics?Telephone calls? Yes __ No __Yes:UCSD TraditionalScripps Chula VistaUCSD St Vincent (where possible)UC IrvineWhite MemorialDurantOSU Tulsa (patients are called 24 hours before appointments)USC Univ & SGModestoSaintsWhittierPomonaStocktonLouisvilleMCE BirminghamGlendaleOU Oklahoma CityDayton CommunityMiami ValleyDecaturMercerNo:Riverside (not staffed)Indiana U MethodistArrowheadLoma LindaOU TulsaU. S. Mail? Yes __ No __Yes:White Memorial (postal correspondence)Riverside (postal reminders, but no concerted effort for multiple reminders, where no return is perceived)Durant (primary mechanism)OSU Tulsa (used after missed appointment)USC Univ & SGModestoSaintsIndiana U MethodistWhittierPomonaArrowheadLoma LindaStocktonLouisvilleMCE Birmingham (sometimes)GlendaleOU TulsaOU Oklahoma CityDayton CommunityMiami ValleyDecaturMercerE-mail messages? Yes __ No __Yes:OU Oklahoma City (not normally anyone from vulnerable populations)No:UCSD TraditionalScripps Chula VistaUCSD St Vincent (considering doing it)UC IrvineWhite MemorialRiversideDurantOSU TulsaUSC Univ & SGModestoSaintsIndiana U MethodistWhittierPomonaArrowheadLoma LindaStocktonLouisvilleMCE BirminghamGlendaleOU TulsaDayton CommunityMiami ValleyDecaturMercerDescribe any other procedures utilized:UCSD (night clinics)Scripps Chula Vista (open access scheduling)Modesto (we send public health officials out after communicable disease patients who miss appointments)Saints (we provide for same day appointments; we have a “three strikes and you are out” policy)Stockton (we send the sheriff if tests for communicable diseases come up positive)OU Oklahoma City (we eliminate habitual mis-users; if too many missed appointments occur, care is terminated and the patient in replaced with someone else)Miami Valley (we use a service called Telebox that calls patients before they appointments. They can miss three appointments on a 12-month rolling basis; after that, they move into a “transfer out” mode)Decatur (we call ahead of time through an automated system; we call them personally after two missed appointments) people found this article helpful. What about you?